Shipping policy
Shipping Policy – AVEY®
At AVEY®, we work to provide a safe, discreet, and efficient shipping service, ensuring that our intimate hygiene and sexual wellness products arrive in perfect condition, regardless of the destination country.
We offer international shipping to multiple markets, including Mexico and other countries.
Delivery Timeframes
The delivery process is divided into two phases:
1. Processing Time
⏱️ 24 to 48 business hours
This period includes:
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Order confirmation
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Product preparation and verification
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Quality control
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Discreet packaging
2. Shipping Time
🚚 Approximately 5 to 9 business days, depending on the destination country.
Orders are shipped from international fulfillment centers.
Important Information
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The estimated delivery times do not include potential delays caused by customs clearance, inspections, or tax procedures in the destination country.
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During high-demand periods (holidays, promotional campaigns, or peak seasons), delivery times may be slightly extended.
Shipping Options & Costs
Standard Shipping (with tracking)
✔️ Free on all orders
✔️ Includes a tracking number once the order has been dispatched
Tracking details will be sent to the customer by email after shipment.
Shipping Insurance
All shipments include transport insurance covering incidents that may occur during transit.
Claims Process
In case of:
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Damaged product
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Order lost during transit
The customer must contact our customer support team within the following timeframes:
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Damaged products: within 7 calendar days of receipt
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Lost orders: within 14 calendar days from the estimated delivery date
The following information will be required:
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Order number
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Photographic evidence of the packaging and/or product (if applicable)
Insurance Exclusions
Shipping insurance does not cover:
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Delays caused by customs processes
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Pre-existing damage not caused during transportation
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Indirect or consequential losses
Order Modifications & Cancellations
Once an order has been placed, it cannot be modified or canceled, as processing and preparation begin immediately after confirmation.
We recommend reviewing all order details carefully before completing your purchase.
Order Tracking
Once shipped, customers can track their order in real time using the tracking link provided by email.
Contact
For any questions regarding shipping, delivery issues, or order tracking, please contact our customer support team: